Cathedral House Hotel

Privacy Policy

Contact us by calling  +34 610 088 272

Privacy Policy

1. Information to the user
Privacy Policy: GRUPO HOTELERO REAL ALCÁZAR S.L., is responsible for the processing of the User’s personal data and informs him that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (GDPR) regarding the protection of natural persons, with regard to the processing of personal data and the free circulation of these data, for which the following treatment information is provided:

End of treatment: maintain a commercial relationship with the user in relation to the products or services offered. In addition, the operations planned to carry out the treatment are:

  • Respond to queries and suggestions that users may make.
  • Process orders, requests or any type of request that is made by the user through any of the contact forms that are made available to them.
  • Manage your requests and/or reservations and their collection.
  • Sending of commercial advertising communications by email, mobile applications, social communities or any other electronic or physical means, present or future, that makes it possible to carry out commercial communications. These communications will be made by the person in charge and related to their products and services, or their collaborators or suppliers with whom they have reached a promotional agreement.
  • If you send us or leave a resume, it may be used in personnel selection processes. Curriculum vitae will be kept for a maximum period of one year, after which it will be deleted, guaranteeing full respect for confidentiality both in the treatment and in its subsequent destruction. In this sense, once the aforementioned period has elapsed, and if you wish to continue participating in the selection processes, please send us your CV again.

Data conservation criteria: they will be kept as long as there is a mutual interest to maintain the purpose of the treatment and when it is no longer necessary for this purpose, they will be deleted with adequate security measures to guarantee the pseudonymization of the data.

Data communication: web developers and the company that hosts us on their servers will have access. All of them have regularized with us the access to this data for the purpose exclusively described here. They will not be allocated to any other third party for their treatment, except legal obligations.

Legitimation: it is based on the consent that is requested through the corresponding acceptance box.

Rights that assist the User:

Right to withdraw consent at any time. Right to oppose and to the portability of personal data: It is established as the right of the interested party to receive all personal data that concerns him and that he has provided to a person in charge, as long as the treatment is based on consent or is necessary for the execution of a contract and it is carried out by automated means.

Right of access: The interested party will have the right to request and obtain free information on their personal data submitted to treatment, the origin of said data, as well as the communications made or planned to be made of them. When the interested party submits the request by electronic means, and unless he requests that it be provided in another way, the information will be provided in a commonly used electronic format. The right to obtain a copy will not adversely affect the rights and freedoms of others.

Right of rectification and deletion: the person in charge of the treatment will have the obligation to make effective the right of rectification or deletion of the interested party within a period of ten days. Personal data whose treatment does not comply with the provisions of the law will be rectified or deleted, where appropriate, and in particular, when such data is inaccurate and incomplete, you will have the right to obtain, without undue delay, the rectification of personal data. inaccuracies that concern you. The interested party shall have the right to have incomplete personal data completed, including through an additional statement.

Right to limitation of treatment: the interested party will have the right to obtain from the person responsible for the treatment the limitation of the treatment of the data. When the processing of personal data has been limited, they may only be processed for preservation, with the consent of the interested party, for the formulation, exercise or defense of claims, with a view to protecting the rights of another natural person. or legal or for reasons of public interest. Any interested party who has obtained the limitation of the treatment will be informed by the person in charge before the lifting of said limitation.

Right of opposition: the interested party will have the right to oppose at any time, for reasons related to their particular situation, that personal data concerning them (public interest and legitimate interest) are subject to treatment, including the preparation of profiles on the basis of such provisions. The person in charge will stop processing the personal data, unless it proves compelling legitimate reasons for the treatment that prevail over the interests, rights and freedoms of the interested party, or for the formulation, exercise or defense of claims.

Right to file a claim with the Control Authority if you have not obtained satisfaction in the exercise of your rights, in this case, with the Spanish Data Protection Agency

Contact information to exercise your rights:

Address:: Calle Miguel Mañara nº4,  41004, Sevilla (España).


Users, by checking the corresponding boxes and entering data in the fields, of the contact form or presented in download forms, expressly and freely and unequivocally accept that their data is necessary to meet their request, for part of the provider, the inclusion of data in the remaining fields being voluntary.

The User guarantees that the personal data provided to the person in charge is true and is responsible for communicating any modification thereof.
The person in charge expressly informs and guarantees users that their personal data will not be transferred in any case to third parties, and that whenever any type of transfer of personal data is carried out, the express, informed and unequivocal consent of the Users will be requested in advance.

All the data requested through the website are mandatory, since they are necessary for the provision of an optimal service to the User.

In the event that all the data is not provided, it is not guaranteed that the information and services provided are fully adjusted to your needs.